What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    A client tried to make a payment through a jotform on my website and the link did not work through my PayPal. Can you please help me resolve this issu

    Asked by Richard on July 30, 2013 at 11:47 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on July 30, 2013 at 01:04 PM

    Hi Richard,

    Your form doesn't have any Paypal Payment Tool on it. If you'd like to collect a payment using our forms, you have to add the Paypal Tool.

    Check this related guide: Setting Up Your First Order Form

    Can you also let us know the webpage URL where the form is embedded so we can further check?