Unable to fill the embedded form

  • Profile Image
    Kevin Sorrell
    Asked on August 10, 2020 at 04:54 PM

    Used to it would work fine, people would pay me then fill out the form, now that cannot fill out the form.

  • Profile Image
    roneet
    Answered on August 10, 2020 at 10:09 PM

    Are you referring to this form?

    https://www.jotform.us/form/70580150390146

    May we know if you have embedded this form on any website or the user is unable to fill using the direct link?

    Looking forward to your response.

    Thanks.

  • Profile Image
    zpod
    Answered on August 10, 2020 at 11:35 PM

    Yes, this is the form. For some reason nobody can find it when they used to.

  • Profile Image
    roneet
    Answered on August 11, 2020 at 03:30 AM

    May we know how the users are filling out the form? Is it via the mobile device or via the desktop? Is it embedded on any website?

    Can we test submit your form?

    Looking for further information.

    Thanks.

  • Profile Image
    zpod
    Answered on August 11, 2020 at 04:25 AM

    Yes, test it all you want to. I know that one of the person's used a desktop and the others I am not sure what they are using, but it was never an issue before, now suddenly it is, but they say the form shows up then dissapears, and when I tell people about it then they come back admitting there is a problem, that's all I know.

  • Profile Image
    Ariel_P
    Answered on August 11, 2020 at 08:07 AM

    Hello there,

    Thank you for reaching out.

    Since the issue is happening on an embedded form, please share with us the URL of the page where the form is embedded.

    If applicable, you can send us screenshots to better illustrate the issue. -How to Post Screenshots to Our Support Forum.

    You can also send us screenshots of the console log if it shows any errors. -How to get a console report from most common browsers.

    I've embedded your form onto a test website, but wasn't able to encounter the issue. I was able to fill the form without a problem.

    15971472192020-08-11 19_59_19.jpg

    What embed method have you used(iframe, JavaScript, full source code, etc.)?

    Try embedding the form using a different method, see if the problem persists. -Which Form Embed Code Should I Use.

    We'll be waiting for your reply.




  • Profile Image
    zpod
    Answered on August 11, 2020 at 08:47 AM

    You have picture of the form above.
    Do I have a settings limitation on the free plan.
    I am Kevin Sorrell.
    My websight is applianceremoval.biz
    I don't know what else you want from me?

  • Profile Image
    Basil_A
    Answered on August 11, 2020 at 10:17 AM

    Hi,

    I have checked the website that you have provided and I can see the form on it.

    You can check it yourself through the link below:

    http://applianceremoval.biz/Elizabeth.html

    Could you explain how the issue is happening to the user?

    I have tested the form and have been unable to replicate it.

    Thank you.

  • Profile Image
    zpod
    Answered on August 11, 2020 at 11:14 AM

    must have been user error, so time will tell, I am also getting up the amount for a free websight so I will have to start paying very soon. but thanks for your help, I appreciate it.

  • Profile Image
    JohnRex
    Answered on August 11, 2020 at 11:54 AM

    I've just made a test submission to the form embedded on your website and it submits fine as expected. So it could be related to the user's browser. Please advise them to clear their browser's caches before accessing the form and see if that makes any difference.