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PostiveFamiliesAsked on August 10, 2020 at 5:20 PM
Hi I have tried on a couple of browsers to click the customize pdf option but now it has stopped working. Can you check this please
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Kiran Support Team LeadReplied on August 10, 2020 at 10:32 PM
Are you referring to the PDF document below?
https://www.jotform.com/pdf-editor/201512637788057
As I check the PDF editor, it seems to be loading normally at my end. Could you check once again and get back to us with a screenshot if you are still experiencing any issue? We will be happy to take a look again.
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PostiveFamiliesReplied on August 10, 2020 at 11:07 PM
The option "customise pdf" has stopped working. It wont let me click on it. Yesterday it was working fine.
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Richie JotForm SupportReplied on August 11, 2020 at 6:04 AM
This is options is only available if you have already created a PDF document in the PDF editor.
Kindly try creating a PDF document first.
Here is a guide:https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report
Let us know how it goes.