Customize PDF option has stopped working

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    PostiveFamilies
    Asked on August 10, 2020 at 05:20 PM

    Hi I have tried on a couple of browsers to click the customize pdf option but now it has stopped working. Can you check this please

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    Kiran
    Answered on August 10, 2020 at 10:32 PM

    Are you referring to the PDF document below?

    https://www.jotform.com/pdf-editor/201512637788057

    As I check the PDF editor, it seems to be loading normally at my end. Could you check once again and get back to us with a screenshot if you are still experiencing any issue? We will be happy to take a look again. 


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    PostiveFamilies
    Answered on August 10, 2020 at 11:07 PM

    The option "customise pdf" has stopped working. It wont let me click on it. Yesterday it was working fine. 1597115257jotform problem.PNG

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    Richie_P
    Answered on August 11, 2020 at 06:04 AM

    This is options is only available if you have already created a PDF document in the PDF editor.

    Kindly try creating a PDF document first.

    Here is a guide:https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Let us know how it goes.