Uses are changing their condition response after entering details

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    briasargent
    Asked on August 10, 2020 at 07:44 PM

    Users entering the form are answering a conditional question Q15, and then starting to answer the questions provided after this questions and then going back to Q15 and are changing their answer and are then filling out a different set of questions. How can we stop users answering both sets of questions, or stopping one set of information being captured?

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    Vick_W
    Answered on August 11, 2020 at 01:11 AM

    Hi there,

    Happy to help you today.

    Can you please tell us how exactly are they going back to Q15? If they are using the back button then you can hide the back button on your form.

    1597122640screenshot.jpg.png

    Let us know if you need further assistance.

    Thanks.