Why can't I see the signatures on the actual document?

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    Asked on August 10, 2020 at 11:15 PM

    Hello, I would like more information or help to figure out how to see the signature on the actual form. I'm just seeing the signature and the date. I open the sumbission form and I can't see their signature on there. 

    Thank you!

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    Answered on August 11, 2020 at 06:11 AM

    Can you please tell us to which form this issue is related to? I checked the submissions page for this form: 201877737820160 and the signatures are showing.

    If you can't see the signatures/images in your email, please try to lift privacy settings in your account, which require login to review files, here is the link: https://www.jotform.com/myaccount/settings.
    Let us know if you are referring to something else.