encrypted forms are not making sense

I need to open my encrypted forms and really need to speak with someone as your encryption and passcoded make no sense to me.  I really request that I am able to speak with someone please 530-798-9998

This seems to be a duplicate ticket. We've already responded to your original ticket on the link below.

https://www.jotform.com/answers/2504055

Thanks.

the encryption is saved as a keynote  (.key) file.  there's nothing i can do to save it as a text file.  Then if i right click on it and click on info I can see a long code that says something like data:text/plain;charset=utf-8,-----BEGIN%20RSA%20PRIVATE%20KEY-----%TAMIIEpQIBAAKCAQEAjp4iYS51Jx8GPwgpbFAYq80WJWFjgPKDsXEaIM0SXqK5s6D4%0A2uh6djFoHunOjake8%2B98L1CBcS1mUS71gPuLeBQAQ8Zgwdu%2FeH7NzQntZq8JZ%2FGk%0Aq4kckWbU4pFw2lienyOfII4fC5fz0eXVj0PdnKx8fMp%2FL1AJRHTEd0zAb1JEKIms%0A%2BuP5Syzg2B9e3bAleUraoa9p00WMif3bbM7OT%2Fk2y65SJKqdVpPo%2BEfaPx%2Fhum8e%0AHOFMzT5Cn7aPGBPkIuZqLZD2L%2FUku0ySJOACl5QLVNIk1RNtE7s8CsSCAz8Nm%2BRH%0ANqKCVXtC9EJr46PHQddc11KiTGgfl1R3a3ogkwIDAQABAoIBAQCC%2Bs5%2BTCmCBWc6%0AKmfItwMBfbgSGpBFE%2FVI2KPzbgOp8G72fyct%2FQbDV%2FrVMUvnJGRuCgsWdSx8YgKv%0AGp6Ul%2FDuFghsNlwUjpoZsvOVlMF4ZdcQpIfklmcrTrLDZmmrzmnXo%2BJ4Bq6SejqO%0AEjQBgIWeZ3dpMJyAOlRYj5kEK%2FQsB4sijlcp7isVPbqqRf8gynrlvDox%2Fz8QqDBc%0AeDi3A7QsWi8s%2BAigeD%2Fb4Lfz48FnDo84cWO%2FXsoMHbHjANyUx5fREmFS%2FYpY6%2Fc3%0A3OBSyyGk%2Fsds00uSy%2BkzXl6QAI2t1uBTddHBzi4J6JP8Gr0sk6AHXA93T2EepGfo%0AWnhrxYfpAoGBAPSUE3Cxmlhq5qI%2Fs%2BrUCtxDVrpK%2B%2F6qkWwnCnoTPcTt4BI1YuUr%0ATaclybGIUqwjqEPeZHEmlIgoQmaadur%2B2UQDO0rDFygmcPJUdkhGV1zJuc1Vau49%0Ai2AtkkQQ38dQGFDyf6mKRQNvrPTQt9pyXL5qvMoUC0d4DW60x5XDZVWdAoGBAJVH%0AH2XPToPvYf9bl0b5ppjpbroiy9yi%2BbsuczuVhvKc2ejRHLjlpCj2GLp2ALwopN%2Fe%0AyWZgOao5O4xCnr3ahs2hf6cSheU7h30CT4b121VnbpcUbroh42KVj%2FqXH6JZIf1W%0A9%2BOANUKrx7i8UMyOrUsVwQrv9cEG5vHFBKz91w%2FvAoGBALhBeifTVUE5QAmJzmSi%0AXJA2FveAGDpyi94bx3PSXR2oTJjDyX520iiTelDKL%2BZJcrG2sJriAtJU6jlcMyy0%0A1D%2B944ReV2rDEyItaXLns1dPDjBYIpfbO844ZtHqmHwSpk8NcgnrBjUhg%2F5n46qp%0Ar58w0Iu48Apmsk%2Ft19LHAuetAoGAU%2B3EAmrW%2ByjpETh%2BymHswAZmwfJ0ah2biRkp%0AorOERv3XKqX%2FnxlF%2Fd23s4ZLDX9Qi6nn1E5%2FvWwmRcrjE10883o8mkO40lRw7eER%0As5Che9gGfpz3UGFjRfdPFxZGq%2FGvQY%2FXGaroxw5r4TrHtur1FcUqXyrhImDuEbqy%0A0Ux60TMCgYEAnDB6sEwak8jNs4UXjZcTetdKNZLh0QVwmsXLEfGeSCvtWWgXXuB9%0A5ECssBk5Bk3uYrS90XvpVd6hEBq%2FiDWkRxNTOP66awGTnrwfrnggCNVoquxBW2OT%0AneqcKzNba3iRz51qT3y5Vl32FCfxrvwIPQzwA4kcTjwFjoqxCkufgao%3D%0A-----END%20RSA%20PRIVATE%20KEY-----,

What part of THAT is the enrcyption key?

You do not need to convert the encryption key to a text file. 

You only need to upload the key while viewing your submissions on your email or your Form submission page.

Here is how you can do that: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page 

Just upload the jotform.key file and DO NOT covert it into any other format.