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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to Change a JotForm, Cannot Access It

    Asked by kungo on July 30, 2013 at 01:58 PM

    Hello,

    I cannot access my form on this page:

    http://aenys.com/test.htm

    I had someone else embed the form, and he did it in some fashion that
    I cannot change it. And I cannot get a hold of the guy to do so.

    I looked in my past emails with him, and have determined that this is the form code:

    http://form.jotform.us/jsform/31559558392163 

    But when I attempt to embed it or clone it, it doesn't work.

    Please advise. Thank you.

    JotForm Emails jsform hello
  • Profile Image

    Answered by EliezerN on July 30, 2013 at 02:21 PM

    Thanks for getting in touch with us.

    I just checked your form and found that the form http://www.jotform.us/form/31559558392163 was created in a guest account. That's why you can't access to edit your form. We can transfered that form to your original account, but first I want you to confirm us if kungo is the account where you want to have the form.

    Also let me tell you that the form embeded in the page http://aenys.com/test.htm, which is this http://www.jotformpro.com/form/32098489732971 is not the same that is in the guest accoun which is this http://www.jotform.us/form/31559558392163. So if you have a problem with that form cause may be another.

    Please confirm us the account to transferd the form that is in the guest account.

    Thanks

  • Profile Image

    Answered by kungo on July 30, 2013 at 02:46 PM

    Thank you. Yes, my account is Kungo777@yahoo.com

  • Profile Image

    Answered by EliezerN on July 30, 2013 at 02:52 PM

    Thanks for the reply.

    Upon your request the form http://www.jotform.us/form/31559558392163 has been moved to the account kungo.

    Please relogin Jotform and check if the form is now in MY FORMS page of your account.

    Should you have more questions feel free to contact us.

    Thanks.

  • Profile Image

    Answered by kungo on July 30, 2013 at 04:02 PM

    I'm sorry, but I don't see the form on my account. I searched twice.
    What did you name it?

  • Profile Image

    Answered by EliezerN on July 30, 2013 at 04:31 PM

    The name of the form is AE. I have double checked in your accoount and your form is there, please look:

     

    That was the form I told you that was in the guest account.

    If you still don't see it, please log out Jotform, clear your Browser's cache and cookies, then log back in Jotform and check if you can see the form.

    Let us know if you need further assistance.

    Thanks.

  • Profile Image

    Answered by kungo on July 30, 2013 at 05:57 PM

    Found it. Thank you very much, EliezerN