I am waiting for the reset instructions....that is what I need....never received the email yesterday....why does it take so long to get responses from

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    Lisa Bradshaw 
    Asked on August 11, 2020 at 06:57 AM
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    Answered on August 11, 2020 at 09:15 AM

    Hi Lisa,

    Thanks for reaching out to us,

    Could you please provide us the username or email address of the account that is having the issue, so that, I'll check the email log of the account and assist you further.

    Looking forward to your response.