Employee log in issues

Good morning.  I work at Parkside Credit Union in Westland Michigan.  Our employees are signed up for a specific questionnaire that we have them do every day.  One of my employees is not able to access the site to submit her answers.  She has to use someone else's station every day to submit the questionnaire.  When she tries to go to the site it just flickers on the screen.  It never actually opens.  It does not matter what computer she is on.  It does the same on every computer she is logged in to.  How can we get some help to resolve this issue?  Is there a contact telephone number that she can call that someone can walk her through how to get this resolved?

Hello Debra - I can't seem to find a Jotform account using the information you provided. Could you please share with us a link to the form in question so we can check?

Also, we currently don't offer live phone support at the moment, but he can reach us here in case he needs some assistance with his forms: https://www.jotform.com/contact/