The GIFs in the form are visible in Android devices but not with IOS

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    hoovercaleb
    Asked on August 11, 2020 at 12:49 PM

    For the form I created I used gifs as a part of the survey responses. For those who have tested the survey for us the android users were able to see all the gifs while those with Iphones were not. Any idea how we can fix that so that the survey is available for everyone? 

    you can email me back at Caleb.hoover@cru.org

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    Welvin
    Answered on August 11, 2020 at 02:09 PM

    The GIFs are downloaded online as .webp format, which Safari does not support yet up to this day. You have to convert it first before uploading it back in the form. You can use this tool such as this one https://ezgif.com/webp-to-gif to convert.

    Here's an example of the .webp file in the form:

    Thanks