Not getting emails after a submission

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    Animal_Services
    Asked on August 11, 2020 at 01:45 PM

    I cannot get the emails from my Lost/Found report to reliably come through. Most of the times I get a submission, I never receive an email.  I've tried different pictures, so it's not a size issue.

    Thank you,

    Chandra

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    Jimmy_D
    Answered on August 11, 2020 at 04:10 PM

    Our apologies for any inconvenience caused. 

    Have you checked your Spam folder for the missing submission notifications? It happens that email providers tag Jotform emails as Spam; therefore, they end up being blocked or forwarded. 

    Let us know, in case the emails are not present in your spam folder. We will need your permission to send a test using your form. 

    Regards,