Account Suspended

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    Nitra Hasty 
    Asked on August 11, 2020 at 02:38 PM

    Hello,


    I recently set up an account and it is already suspended and I have not had a chance to use it yet.  I have tried to verify my email address and it will not allow me to that either.

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    JohnRex
    Answered on August 11, 2020 at 06:43 PM

    As checked, your account has been suspended as this form located on your TRASH folder was tagged as phishing:

    15971857912505696.png

    If you no longer need this form, we can purge it and reactivate the account.

    Let us know if you agree.

  • Profile Image
    Nitra Hasty 
    Answered on August 11, 2020 at 07:28 PM
    Yes it can be purged as I was not done with editing it. I had started the
    account last week buy never sent it out to anyone. I would like to he able
    to use the account.
    Thanks
    Nitra
    ...
  • Profile Image
    Kevin_G
    Answered on August 11, 2020 at 10:01 PM

     I have deleted the form and reactivated your account, kindly check it and let us know if you have any questions. 

    Thanks. 

  • Profile Image
    Nitra Hasty 
    Answered on August 11, 2020 at 10:28 PM
    I was able to start the form but then when I went to make changes, it would
    not allow me edit and now I am getting the same error message as before.
    It is because it was the same name as the last form? I also tried to
    delete it again but it still get the same message.
    Nitra
    ...
  • Profile Image
    Kevin_G
    Answered on August 11, 2020 at 11:55 PM

    I've purged the deleted form again, this should not suspend your account if you're not asking for information that goes against our terms. 

    Make sure you do not ask for credit card details or login credentials.