What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some data not showing up on Secondary email alert

    Asked by irisheyes on July 30, 2013 at 06:32 PM

    I have two emails that submissions go to. One of the emails is not receiving all the data entered in fields. Lake folk festival ....

     


    Thanks, screen below showing empty fields.
    Begin forwarded message:

    From: Jeff & Kace <noreply@jotform.com>
    Date: July 30, 2013 12:39:12 PM EDT
    Subject: New submission: Lake County Folk Festival 2013
    Lake County Folk Festival 2013: Performer Application
    jotform.com
    Question Answer
    Group Name: Jeff & Kace
    Number of people in group 2
    Contact Person: Jeff Friberg
    Address PO Box 1841, Eustis, FL, 32727-1841
    E-mail lcffmusic@comcast.net
    Web site / Facebook page/EPK: www.jefffriberg.com
    Phone Number (352) 408-9800
    Things we need to know.  
    Want to be more involved? Spend some time volunteering at the festival. We can use all the help we can get! We need M/C's, Pam booth, Hospitality, and much !more.  
    Comment / How would you like to help?  




     

     

    email Emails Submissions JotForm style name
  • Profile Image

    Answered by khrisell on July 30, 2013 at 08:07 PM

    Hello,

    I would like to clarify that the other email is receiving complete details including the comment?

    And the other one does not? 

    But both of them receiving email notifications right?

     

    We have to ask you these details so that we could identify faster what's causing the issue.

    Thank you and I will wait for your response.

  • Profile Image

    Answered by irisheyes on July 30, 2013 at 10:04 PM
    Sorry, yes one of the email alerts receives all details, the other receives
    about half . Certain, fill in and check boxes are not received by second,
    although it prints out ok! hmmmmm

    _____
  • Profile Image

    Answered by sidharth_kch on July 30, 2013 at 10:42 PM

    @irisheyes

    Looks like you must have edited this notification alert and then added / updated some fields in your form. The easiest way to resolve this is to delete this notification alert and add a new one. Adding a new notification alert will always include all the fields of your form.

    Let us know if the issue persist.

    Many thanks.