Some data not showing up on Secondary email alert

irisheyes

Asked on July 30, 2013 at 06:32 PM

I have two emails that submissions go to. One of the emails is not receiving all the data entered in fields. Lake folk festival ....

Thanks, screen below showing empty fields.

Begin forwarded message:

From: Jeff & Kace <noreply@jotform.com>

Date: July 30, 2013 12:39:12 PM EDT

To: lcffmusic@comcast.net

Subject: New submission: Lake County Folk Festival 2013

Lake County Folk Festival 2013: Performer Application

Question	Answer
Group Name:	Jeff & Kace
Number of people in group	2
Contact Person:	Jeff Friberg
Address	PO Box 1841, Eustis, FL, 32727-1841
E-mail	lcffmusic@comcast.net
Web site / Facebook page/EPK:	www.jefffriberg.com
Phone Number	(352) 408-9800
Things we need to know.
Want to be more involved? Spend some time volunteering at the festival. We can use all the help we can get! We need M/C's, Pam booth, Hospitality, and much !more.
Comment / How would you like to help?

khrisell
Answered on July 30, 2013 at 08:07 PM

Hello,

I would like to clarify that the other email is receiving complete details including the comment?

And the other one does not?

But both of them receiving email notifications right?

We have to ask you these details so that we could identify faster what's causing the issue.

Thank you and I will wait for your response.
irisheyes
Answered on July 30, 2013 at 10:04 PM

Sorry, yes one of the email alerts receives all details, the other receives
about half . Certain, fill in and check boxes are not received by second,
although it prints out ok! hmmmmm

_____
sidharth_kch
Answered on July 30, 2013 at 10:42 PM

@irisheyes

Looks like you must have edited this notification alert and then added / updated some fields in your form. The easiest way to resolve this is to delete this notification alert and add a new one. Adding a new notification alert will always include all the fields of your form.

Let us know if the issue persist.

Many thanks.