Account Suspended.

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    Mauricio 
    Asked on August 11, 2020 at 05:25 PM

    I have tried logging into my account but it has been suspended due to phishing prevention. Can you please help me un-suspend.


    Thanks


    Mauricio

  • Profile Image
    jherwin
    Answered on August 11, 2020 at 08:59 PM

    Hi Mauricio - Your account is suspended because of this form:62697801398672. Collecting sensitive information such as ID number may violate our terms-of-use if appropriate security practices not followed.

    If your purpose is not to collect ID number from the general public, but from your own customers; and if your business is among the list above and you comply with recommendations below, then we can make the exception:

    1.) Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2.) Add a Signature widget where your users sign and agree to provide such sensitive information.

    We need to delete the offending field (Id number field) in order to reactivate your account. Let us know if you agree so we can proceed.

  • Profile Image
    Mauricio 
    Answered on August 19, 2020 at 09:22 AM

    Hello,


    We collect ID number for our customers only, however we prefer not to add the mentioned widgets. So our preference would be to delete the offending fields and reactivate account.


    Can you help us with this?


    Thanks

  • Profile Image
    jherwin
    Answered on August 19, 2020 at 10:28 AM

    I have now deleted the offending field from your form and activated your account.

    Thanks for your cooperation.

  • Profile Image
    Mauricio 
    Answered on August 19, 2020 at 11:41 AM

    Thanks so much!!