-
srivaruAsked on August 12, 2020 at 12:46 AM
I did Delete all submissions for my form - https://form.jotform.com/202215815993155
But when I go to fill my form, the appointment slots that has been taken before are still showing as not available.
My expectation is, once the submissions are deleted, the appointment slots will be cleared and it will be enabled again for new submission.
I did click, Clear Cache from setting page too.
-
Vanessa_TReplied on August 12, 2020 at 12:52 AM
Our apologies for the inconvenience. I was able to see the issue that you are referring to.
You are correct, the deleted submissions should free up the previously selected time slots.
I tried to replicate the same on my test form, however, I am unable to.
Can you please delete the appointment field and add a new one?
-
srivaruReplied on August 12, 2020 at 9:52 AM
Vanessa,
I dont like the idea of removing and adding a field again, as I have to update many fields.
Is their any way to fix this without doing so?
Thanks
-
Welvin Support Team LeadReplied on August 12, 2020 at 11:38 AM
I have cleared your forms again. That seems to have fixed the slots. Would you mind checking?
Note that you have rolling days set as 20. You can't see slots in future dates when this is set. Your current appointment field is displayed like this:
-
srivaruReplied on August 13, 2020 at 11:04 PM
@welvin
I already deleted and added Appointment field again, so its started showing up again, but still requested for a alternate approach.
Anyhow, next time, will reach for help if i run into issue.
-
Vanessa_TReplied on August 14, 2020 at 12:14 AM
Thank you for letting us know the steps you've taken. If you ever experience the same issue, do let us know so we can forward it to our backend team.