Payment cancellation not possible

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    Asked on July 31, 2013 at 04:07 AM

    I cancelled payment two weeks ago and swiched to free accont - 

    I won't pay any other month - cancel my accont, please.


    Daniel Förster

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    Answered on July 31, 2013 at 04:15 AM

    Hi Daniel,

    It looks like you've paid with PayPal and that is why you got this message about the manual downgrade. Our system as of right now does not do this fully automatically for PayPal so instead what happens is that it ques you into a list that we check and downgrade on a weekly basis since we have to cancel PayPal Subscriptions manually from our end.

    You can actually do this yourself within your own PayPal Account by doing the following if you want it to happen quicker instead of waiting on us to do it for you:

    1. Login to your Paypal Account

    2. Find the latest payment you have made to JotForm

    3. Click the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.