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PDACHILDAsked on August 12, 2020 at 8:56 AM
Hello,
I have built the form with credit card section. I can see in the in build form.
But my client does not see the credit card section.
We have use the same temple of form many times, it did not happen!
Please help!
Thanks,
Hanna
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Anita_KReplied on August 12, 2020 at 10:47 AM
Hi Hanna,
we apologize for the inconvenience. I can see the issue on your form.
This usually happens when something is wrong with the Payment Integration. Therefore, please remove the Stripe Integration, then connect the form again with your Stripe account.
Please give it a go and let us know if the issue persists.
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Anita_KReplied on August 12, 2020 at 10:47 AM
Hi Hanna,
we apologize for the inconvenience. I can see the issue on your form.
This usually happens when something is wrong with the Payment Integration. Therefore, please remove the Stripe Integration, then connect the form again with your Stripe account.
Please give it a go and let us know if the issue persists.
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PDACHILDReplied on August 12, 2020 at 1:32 PM
I have removed the payment integration, but the client still cannot see the credit card field.
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John Support Team LeadReplied on August 12, 2020 at 4:16 PM
It seems this is a duplicate ticket. I already responded to the other ticket you posted. Please find my response here: https://www.jotform.com/answers/2507651