Stripe: Client does not see the credit card section

  • PDACHILD
    Asked on August 12, 2020 at 8:56 AM

    Hello,

    I have built the form with credit card section. I can see in the in build form.

    But my client does not see the credit card section.

    We have  use the same temple of form many times, it did not happen!

    Please help!

    Thanks,

    Hanna 

    Jotform Thread 2507519 Screenshot
  • Anita_K
    Replied on August 12, 2020 at 10:47 AM

    Hi Hanna,

    we apologize for the inconvenience. I can see the issue on your form.

    This usually happens when something is wrong with the Payment Integration. Therefore, please remove the Stripe Integration, then connect the form again with your Stripe account.

    Stripe: Client does not see the credit card section Image 1 Screenshot 20

    Please give it a go and let us know if the issue persists.

  • Anita_K
    Replied on August 12, 2020 at 10:47 AM

    Hi Hanna,

    we apologize for the inconvenience. I can see the issue on your form.

    This usually happens when something is wrong with the Payment Integration. Therefore, please remove the Stripe Integration, then connect the form again with your Stripe account.

    Stripe: Client does not see the credit card section Image 1 Screenshot 20

    Please give it a go and let us know if the issue persists.

  • PDACHILD
    Replied on August 12, 2020 at 1:32 PM

    I have removed the payment integration, but the client still cannot see the credit card field.

    1597253515thumbnail Screenshot 101597253537Screen Shot 2020 08 12 at 1 Screenshot 21

  • John Support Team Lead
    Replied on August 12, 2020 at 4:16 PM

    It seems this is a duplicate ticket. I already responded to the other ticket you posted. Please find my response here: https://www.jotform.com/answers/2507651