Stripe: Client does not see the credit card section

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    PDACHILD
    Asked on August 12, 2020 at 08:56 AM

    Hello,

    I have built the form with credit card section. I can see in the in build form.

    But my client does not see the credit card section.

    We have  use the same temple of form many times, it did not happen!

    Please help!

    Thanks,

    Hanna 

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    Anita_K
    Answered on August 12, 2020 at 10:47 AM

    Hi Hanna,

    we apologize for the inconvenience. I can see the issue on your form.

    This usually happens when something is wrong with the Payment Integration. Therefore, please remove the Stripe Integration, then connect the form again with your Stripe account.

    Please give it a go and let us know if the issue persists.

  • Profile Image
    Anita_K
    Answered on August 12, 2020 at 10:47 AM

    Hi Hanna,

    we apologize for the inconvenience. I can see the issue on your form.

    This usually happens when something is wrong with the Payment Integration. Therefore, please remove the Stripe Integration, then connect the form again with your Stripe account.

    Please give it a go and let us know if the issue persists.

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    PDACHILD
    Answered on August 12, 2020 at 01:32 PM

    I have removed the payment integration, but the client still cannot see the credit card field.

    1597253515thumbnail.png1597253537Screen Shot 2020-08-12 at 1.27

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    JohnRex
    Answered on August 12, 2020 at 04:16 PM

    It seems this is a duplicate ticket. I already responded to the other ticket you posted. Please find my response here: https://www.jotform.com/answers/2507651