I no longer receive notifications when someone fills out a form

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    Lnoelle
    Asked on July 31, 2013 at 09:52 AM

    The last few payment forms I've received have not had any notifications go to my email in-box for some reason. So, I am no longer getting email notification when someone fills out a payment form, but I am receiving notification in my email when someone fills out a contact form. Can you help me with this? Thank you!

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    pinoytech
    Answered on July 31, 2013 at 10:34 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please share to us URL of the FORM that you're having problem with for further assistance?

    Thank you!

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    Lnoelle
    Answered on July 31, 2013 at 10:52 AM
    Hi There. Here is the link to the form I am not receiving notifications
    with. http://www.jotform.com//?formID=20756107917961
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    Welvin
    Answered on July 31, 2013 at 11:49 AM

    Hi,

    The "Sender Name" is empty. Without this, your form notification may fail to send you an alerts for new submissions. I have corrected this from our end. Please let us know if it still persist.

    You can refer to this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Thanks

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    Lnoelle
    Answered on July 31, 2013 at 11:55 AM
    Ok. Thank you.