What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I no longer receive notifications when someone fills out a form

    Asked by Lnoelle on July 31, 2013 at 09:52 AM

    The last few payment forms I've received have not had any notifications go to my email in-box for some reason. So, I am no longer getting email notification when someone fills out a payment form, but I am receiving notification in my email when someone fills out a contact form. Can you help me with this? Thank you!

    payment form contact form email email notification
  • Profile Image

    Answered by pinoytech on July 31, 2013 at 10:34 AM


    Sorry for the inconvenience that may have caused. Can you please share to us URL of the FORM that you're having problem with for further assistance?

    Thank you!

  • Profile Image

    Answered by Lnoelle on July 31, 2013 at 10:52 AM
    Hi There. Here is the link to the form I am not receiving notifications
    with. http://www.jotform.com//?formID=20756107917961
  • Profile Image
    JotForm Support

    Answered by Welvin on July 31, 2013 at 11:49 AM


    The "Sender Name" is empty. Without this, your form notification may fail to send you an alerts for new submissions. I have corrected this from our end. Please let us know if it still persist.

    You can refer to this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.


  • Profile Image

    Answered by Lnoelle on July 31, 2013 at 11:55 AM
    Ok. Thank you.