What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I ve just upgraded my acount to premium and paid via paypal, but my account says im still on tree plan

    Asked by livenow on July 31, 2013 at 10:21 AM
    my account
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    JotForm Support

    Answered by Welvin on July 31, 2013 at 11:37 AM

    Hi,

    We have manually upgraded your account from our end. Your Jotform username is missing during the upgrade process causing the system to fail to automatically upgrade your account. Please kindly re-login to see the changes.

    Thanks

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    Answered by livenow on July 31, 2013 at 11:42 AM

    Thanks