Form freezes when embeded on my website.

  • OceanBuilders
    Asked on August 12, 2020 at 4:09 PM

    Hello.


    I created this form: https://form.jotform.com/202013044250232 and it works fine on that link. I also embedded it on my website and it worked fine when i tested it originally but now it freezes when you submit it on my website: https://ocean.builders/incubator-sign-up/. It just says "Please Wait" when you press the submit button. Can you help me to fix this ASAP. We have lots of people that were signing up on this form prior to adding this form and now we are not getting anything and we just realized what is going on.

    Jotform Thread 2508798 Screenshot
  • Jed_C
    Replied on August 12, 2020 at 8:17 PM

    Kindly try to edit the iframe embed code and replace the following:

    sandbox="allow-scripts"

    to

    sandbox="allow-forms allow-scripts"

    Sample screenshot: 

    1591840050My form is not submitting    G Screenshot 10

    1591840130view source lasergenesiss Screenshot 21

    You can get the iframe code by following this guide https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I hope this helps. Let us know if you have any questions or if you need further assistance.