User login issue

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    hollly_hunter
    Asked on August 12, 2020 at 04:21 PM

    Hello,

    I have an employee that has been having difficulties with getting his account setup. I am using your Jotform to collect employee screening so this is critical that this issue is resolved. He has stated he has attempted contact on multiple occasions. The email for this account should be hmatthews@parksidecu.org. I believe he was able to reset his password but he never received a email verification. Please assist. Thank you.

  • Profile Image
    gerardw
    Answered on August 12, 2020 at 08:40 PM

    It's possible that since his account email address was never verified, he did not receive the password reset link.

    I have sent a new email verification link to his email address.

    Please ask him to first verify the account email and then reset the password as per this guide: How-to-reset-JotForm-account-password 

  • Profile Image
    hollly_hunter
    Answered on August 13, 2020 at 10:28 AM
    Thank you for your assistance. We were able to get his account issue resolved.
    Holly Hunter | Training/Project Manager
    1747 S. Newburgh Rd., Westland, MI 48186
    Phone: 734.525.0700 x1121 | Fax: 734.293.4283 | ParksideCU.org
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