Form Editor not working

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    racemediagroup
    Asked on July 31, 2013 at 12:27 PM

    I can't get the form creator to work. None of the buttons are active.

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    sidharth_kch
    Answered on July 31, 2013 at 12:43 PM

    @racemediagroup

    My apologies for the inconvenience this has caused.

    I checked your account and don't see any issue. It seems to be an issue with your browser cache. Request you to please clear your browser cache and see if that helps you.

    Let us know if the issue persist.

    Many thanks.

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    racemediagroup
    Answered on July 31, 2013 at 12:48 PM

    Hi thanks yes I did that yesterday and still no changes...

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    racemediagroup
    Answered on July 31, 2013 at 01:12 PM

    just checked my java and flash both are up to date as well.

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    Welvin
    Answered on July 31, 2013 at 01:40 PM

    Hi,

    May we please know your current browser and your OS? Please try using another browser such as Google Chrome or FireFox.

    Thanks

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    racemediagroup
    Answered on July 31, 2013 at 02:01 PM

    use IE windows 7

    Google chrome fixed it. thank you

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    Welvin
    Answered on July 31, 2013 at 03:16 PM

    Hi,

    Please try to edit the form with IE Compatibility Mode. Press F12 > It open up the Dev Tools below > Choose the latest version of IE for both Browser Mode and Document Mode:

    Thanks

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    racemediagroup
    Answered on July 31, 2013 at 03:24 PM

    AWESOME! That worked too! Thank you very much