What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Editor not working

    Asked by racemediagroup on July 31, 2013 at 12:27 PM

    I can't get the form creator to work. None of the buttons are active.

    form creator
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    Answered by sidharth_kch on July 31, 2013 at 12:43 PM

    @racemediagroup

    My apologies for the inconvenience this has caused.

    I checked your account and don't see any issue. It seems to be an issue with your browser cache. Request you to please clear your browser cache and see if that helps you.

    Let us know if the issue persist.

    Many thanks.

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    Answered by racemediagroup on July 31, 2013 at 12:48 PM

    Hi thanks yes I did that yesterday and still no changes...

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    Answered by racemediagroup on July 31, 2013 at 01:12 PM

    just checked my java and flash both are up to date as well.

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    JotForm Support

    Answered by Welvin on July 31, 2013 at 01:40 PM

    Hi,

    May we please know your current browser and your OS? Please try using another browser such as Google Chrome or FireFox.

    Thanks

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    Answered by racemediagroup on July 31, 2013 at 02:01 PM

    use IE windows 7

    Google chrome fixed it. thank you

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    JotForm Support

    Answered by Welvin on July 31, 2013 at 03:16 PM

    Hi,

    Please try to edit the form with IE Compatibility Mode. Press F12 > It open up the Dev Tools below > Choose the latest version of IE for both Browser Mode and Document Mode:

    Thanks

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    Answered by racemediagroup on July 31, 2013 at 03:24 PM

    AWESOME! That worked too! Thank you very much