Files loading

  • Meghann DeWees
    Asked on August 12, 2020 at 11:18 PM

    I can’t seem to get images uploaded in my form to show up when I click on them from my mobile device. I can only view them on a laptop or desktop. 

  • Vick_W Jotform Support
    Replied on August 13, 2020 at 4:23 AM

    Hi there,

    Please provide the form URL/ID in question so we can check it and provide assistance accordingly.

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Thanks.

  • meghanndewees
    Replied on August 13, 2020 at 7:28 AM
    It is every form I have that images are uploaded. I can copy the links for a couple of them.
    https://form.jotform.com/200047307288149
    https://form.jotform.com/201703587533051
    ...
  • Richie JotForm Support
    Replied on August 13, 2020 at 9:16 AM

    To clarify, you receive an error when uploading files in your form using mobile devices?

    May we know the mobile device you're using in filling up the form?

    May we know if the form is embedded to a web page?

    Can we test a submission on your form?

    Looking forward for your response.


  • meghanndewees
    Replied on August 13, 2020 at 2:28 PM
    I just checked a few old forms and now everything is loading. Thank you for you help!
    ...