Files loading

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    Meghann DeWees
    Asked on August 12, 2020 at 11:18 PM

    I can’t seem to get images uploaded in my form to show up when I click on them from my mobile device. I can only view them on a laptop or desktop. 

  • Profile Image
    Vick_W
    Answered on August 13, 2020 at 04:23 AM

    Hi there,

    Please provide the form URL/ID in question so we can check it and provide assistance accordingly.

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Thanks.

  • Profile Image
    meghanndewees
    Answered on August 13, 2020 at 07:28 AM
    It is every form I have that images are uploaded. I can copy the links for a couple of them.
    https://form.jotform.com/200047307288149
    https://form.jotform.com/201703587533051
    ...
  • Profile Image
    Richie_P
    Answered on August 13, 2020 at 09:16 AM

    To clarify, you receive an error when uploading files in your form using mobile devices?

    May we know the mobile device you're using in filling up the form?

    May we know if the form is embedded to a web page?

    Can we test a submission on your form?

    Looking forward for your response.


  • Profile Image
    meghanndewees
    Answered on August 13, 2020 at 02:28 PM
    I just checked a few old forms and now everything is loading. Thank you for you help!
    ...