downgrading

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    daverthal
    Asked on July 31, 2013 at 02:42 PM

    Hello, I am currently on the Premium plan, paid monthly.  If I downgrade to the free plan, does it take effect immediately or at the beginning of the next billing cycle?

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    KadeJM
    Answered on July 31, 2013 at 03:15 PM

    Hi, if you're currently on the Premium Account and you downgrade it will not take effect until a later date which is dependant upon when you first purchased your Premium Plan. So in your case I see that your next subscription payment is due on:

    This means that if you cancel your subscription now then it will leave your plan is good until that time which you would then be automatically downgraded by our System back to a Starter/Free Account.

    The Starter/Free Plan is the only plan that is different from the paid plans since it only and always resets on the 1st of each Month.