What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Chrome Notifier appears to be malfunctioning

    Asked by orbs on July 31, 2013 at 04:31 PM

    Hi there JotForm,


    I've been enjoying the convenience of the Chrome notifier, but this week I suddenly only get a question mark in the red box below the pencil icon in the Chrome toolbar. Clicking the icon produces the message:


    Please Login

    You must be logged in to get submission notifications.


    If I click the link in that message I am taken to the Jotform site where I am already logged in.


    I tried removing the Chrome Notifier, quitting Chrome, restarting my computer, lauching Chrome and reinstalling the Notifier, but the behavior is unchanged.

    This is not a big deal, but I am just curious.  It is a handy tool.


    Thanks,   Jon Gottesman

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    JotForm Support

    Answered by Mike_T on July 31, 2013 at 04:49 PM

    Thank you for reporting this issue.

    Now it has been escalated to our Development Team, so they will fix it as soon as they can.

    We will keep you updated via this thread.

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    JotForm Founder

    Answered by aytekin on August 01, 2013 at 08:41 AM

    Fixed now. But, you need to update your Notifier to the latest version. Right click on the notifier icon and then select "Manage". Then click on "Update Extensions Now" button. 

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    Answered by orbs on August 01, 2013 at 09:04 AM

    Thanks very much!