What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account but my form is missing

    Asked by lsitemps on July 31, 2013 at 04:40 PM

    I just upgraded my account because I was at my maximum and my form with all of its data can't be found. Can you help? 

    maximum my account upgraded missing missing form missing data upgraded my account
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    JotForm Support

    Answered by KadeJM on July 31, 2013 at 05:03 PM

    Hi, I just took a look at your account and I can currently see there is 1 active form on your account. Is this the form http://www.jotform.us/form/31203949341147 you are unable to see? Can you please confirm this?

    If so please try clearing your browser cache then log back into your account to see if this helps. Otherwise, please let us know and please tell us which form it is that you are missing so that we can investigate this matter further.