How can we edit incorrect submissions?

  • NGSG2700
    Asked on August 13, 2020 at 11:22 AM

    Is it possible to edit a respond on a form after it has been submitted? We have had a couple of accidentally incorrect responses to a hand full of questions and we do not know if we can go back and edit a submitted form.

  • Basil JotForm Support
    Replied on August 13, 2020 at 12:40 PM

    Hi,

    You can enable editing submissions and you should be able to edit responses from the submissions page.

    1597336688chrome 5JEvCVhLeV Screenshot 10

    Please let us know if you require any further assistance.

  • NGSG2700
    Replied on August 13, 2020 at 12:44 PM

    1597337344Snip Screenshot 10

    I do not see that field. Is there another parameter i must setup to allow this?

     

  • Basil JotForm Support
    Replied on August 13, 2020 at 1:52 PM

    Hi,

    Could you try going to the submissions page and attempting to edit your submissions from there?

    1597341097chrome NBK3gNli54 Screenshot 10

    1597341108IGgwdwM5YZ Screenshot 21

    Looking forward to your reply.

  • NGSG2700
    Replied on August 13, 2020 at 2:32 PM

    Perfect. That works well. Appreciate your help.

  • NGSG2700
    Replied on August 13, 2020 at 2:46 PM

    Next question. Can anyone update a submission or does it have to be a Jotfrom subscriber? In other words, I have the account where these forms are created and held. If i were to assign someone (without a Jotform account) to make corrections to submissions as we are notified of an error, how would I do that.

  • Mike
    Replied on August 13, 2020 at 4:54 PM

    Users without JotForm accounts can update submissions using the 'edit submission' links.

    The edit submission links can be shared via the next report types:

    How to Create a Grid Listing Report

    How to Create an HTML Table Listing Report

    How to Integrate Forms with Google Sheets

    Also, the edit links can be included in form emails:

    How to Let Users Update Their Form Submissions at a Later Date