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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    our payment is not being acknowledge

    Asked by jocelyn on July 31, 2013 at 06:00 PM

    We have a free plan, we haven´t exceeded out cuota, and we kept getting mails telling us that we would be disabled because we were exceded.

    We bought a plan, through paypal............and we keep receiving the same mails.


    Our business is basically by mail, and we are being threatned  every day!!!


    Please do something

    Best Regards



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    Answered by khrisell on July 31, 2013 at 07:12 PM


    We are very sorry for any inconveniences it may have caused you.

    I already fixed it. Your account is in Premium plan now and it is activated.

    Feel free to contact us anytime if you need any assistance.

    Thank you for using JotForm.