our payment is not being acknowledge

  • Profile Image
    jocelyn
    Asked on July 31, 2013 at 06:00 PM

    We have a free plan, we haven´t exceeded out cuota, and we kept getting mails telling us that we would be disabled because we were exceded.

    We bought a plan, through paypal............and we keep receiving the same mails.

     

    Our business is basically by mail, and we are being threatned  every day!!!

     

    Please do something

    Best Regards

    Jocelyn

     

  • Profile Image
    khrisell
    Answered on July 31, 2013 at 07:12 PM

    Hello,

    We are very sorry for any inconveniences it may have caused you.

    I already fixed it. Your account is in Premium plan now and it is activated.

    Feel free to contact us anytime if you need any assistance.

    Thank you for using JotForm.