Can't change email or password

  • 8at8dinnerdates
    Asked on August 13, 2020 at 2:33 PM

    Hi- I tried to change my email address but the verification link sent to the new email address says invalid.


  • Patrick_R
    Replied on August 13, 2020 at 5:05 PM

    Hello! You've enabled "Require verification to change email" under your Privacy settings on this page: https://www.jotform.com/myaccount/settings

    When changing email, a verification will be sent to the existing email address, once approved, only then changing of email address will be allowed.

    I also noticed that you've successfully changed email address, username for your account today.

    If you're still facing any issues, let us know.

    Thank you!