What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lost form configuration!

    Asked by reciproc8 on July 31, 2013 at 09:32 PM

    Hey guys

    I set up a web form and embedded it and somehow the form reverted back to a previous version.  How do I recover the version that I wanted?  At this point I've lost all my conditions.  

    Please tell me I screwed up somewhere and that this is not some glitch in Jotform that I am at risk of seeing in the future because this will screw me up big time.  

     

    Thanks

    lost form web form JotForm Glitch thanks
  • Profile Image

    Answered by sidharth_kch on July 31, 2013 at 11:20 PM

    @reciproc8

    I deeply apologize for this inconvenience. 

    Recovering the older version of your form will not possible. I would like to assure you that there is absolutely no technical glitch which reverts your form to the older version.

    One possible reason for this issue can be that you must have opened the same form in multiple window. Since there is an auto save feature the changes you did in one window will be overwritten by the form opened in other window.

    You should clone your form to take backups of your form while working on it. So that if something like this happens again you can at least go back to a recent version.

    I am forwarding your issue to our development team to see if there is any possibility to restore your form to previous version.

    Thanks,

    Sidharth

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 01, 2013 at 05:05 AM

    I am really sorry to hear that you have lost your work. Unfortunately no, currently there is no way to restore a form back to an older version. But, this is something we'd like to implement in the future. 

    Ad Sidharth mentioned, you can take backups of your forms using the clone feature. That way if this happens again you can use the older version instead.

  • Profile Image

    Answered by rachaelgleeson on August 01, 2013 at 07:01 AM

    I had a similar problem last night. I saved a lot of extra work on my form last night (clicked save several times throughout my updating). This morning it has reverted back to the form which I started out with last night before I spent an hour and a half editing it. If all my changes were being saved would they be anywhere in your system?

  • Profile Image

    Answered by gori-mathew on August 01, 2013 at 07:27 AM

    Hi rachaelgleeson,

    This is most likely the cache issue please log out clear your browser's cache and then login into the account, you will also need to clear your form's cache.

    Please do this and let us know if you this helps resolve the issue.

    Thanks!