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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not getting through

    Asked by GoodDog on August 01, 2013 at 02:23 AM

    I've had problems with emails not getting trough to me. Chatting with the support you told me to change to noreply@jotform.com. This resulted in noone getting my answers. This is REALLY turning in to a huge problem!!

    Page URL:

  • Profile Image

    Answered by khrisell on August 01, 2013 at 02:52 AM


    I cloned your form, and test a submission and I was able to receive the form using the noreply@jotform.com and my own email as recepient.

    I can see that there is no problem with your form.

    I have checked center@gooddog.no and there is no problem with on our data base.

    And it is not in our bounce list either.

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!

  • Profile Image

    Answered by GoodDog on August 01, 2013 at 02:58 AM
    The massive problem being that the emails are sent back to your address
    noreply@jotform.no!! Why on earth would you recommend me to change the
    settings to that? I need to change everything back to normal - but I can't
    find where to do it.
    Ta hunden med pferie - sjekk GoodDog Camps
    Vennlig Hilsen
    Tess Erngren
    *GoodDog Center
    tel:+47 47 36 95 09
    My profiles: [image: Facebook] [image:
    Blogger] [image:
    Twitter] [image:
    Get a signature like this.

  • Profile Image
    JotForm Support

    Answered by Morian on August 01, 2013 at 03:49 AM


    The reason "noone is getting your answers" or you are not able to reply to your users is because the Reply-To field is not set to the Email Field in your form.

    In order to resolve that

    1.) Click on Setup & Embed

    2.) Click on Email Alerts and then your Notification 2

    3.) Click on Reply-To and Recipient Setting

    After that, in the Reply-To settings, select "Email" and click on Finish.

    That's it. You should be able to reply to your users and they would be able to receive it via the email address they supplied in the Email field in the form.


    Let us know if you need further assistance. Thanks! 

  • Profile Image

    Answered by GoodDog on August 08, 2013 at 01:16 AM
    Yeah, I do need further assistance, but rather without the "sarcasm".
    Incredibly unprofessional handling of the situation so far.
    I now receive the emails in bunk, instead from each separate sender. In
    Notification, Sender and Recipent details, what should the Sender e-mail be
    set to, to avoid that?
    Vennlig Hilsen
    Tess Erngren
    *GoodDog Center
    tel:+47 47 36 95 09
    My profiles: [image: Facebook] [image:
    Blogger] [image:
    Twitter] [image:
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 08, 2013 at 05:25 AM


    To make the received notification emails non-threaded, simply insert one of the field tag in your form's notification subject line. A good example is a "Full Name" field.

    Here's how:

    This makes the email client think that each email is isolated to each other.

    If you are also using gmail, there's an option to make emails non-threaded. http://www.sitepoint.com/gmail-conversation-view-off/


    FYI, there was some changes made on the recipient email settings months ago after we've listed on some email spam services, so we are forced to make it more secure and reliable this time. Send Form Emails From Your Own Email Address: JotForm Now Support SMTP. Kindly review your email notification settings and make sure the proper settings is applied as previously explained by my colleague.

    Please let us know if you have any further questions.

    Thanks and apologies for any inconveniences this may have caused.

    Best Regards!

  • Profile Image

    Answered by GoodDog on November 30, 2013 at 03:25 PM
    GoodNews Summer
    View this email in your browser (http://us6.campaign-archive2.com/?u=e1a0c94a9072d85f2c326cd7d&id=f7a4f4e01c&e=926054f004)
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    Se alle morsomme Camps her! (http://gooddog.no/gooddog-camps/)
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    Er du din hunds beste venn? Tag 10 kurs og foredrag hos GoodDog og du får garantert all den kunnskap en ansvarlig hundeeire trenger for å gi hunden sin det beste liv. Plus ett fint diplom og medalj!
    6 praktiske og 4 teoretiske kurs. (http://gooddog.no/hundekurs/kurs/good-companion/)
    Allerede redo for å testes? 14/6 kl.18.00
    H (http://gooddog.no/hundekurs/kurs/hmt-test-forerkort-pa-hund/) MT Nordiskt Førerkort (http://gooddog.no/hundekurs/kurs/hmt-test-forerkort-pa-hund/) på Hund (http://gooddog.no/hundekurs/kurs/hmt-test-forerkort-pa-hund/) !
    ** Nytt kursschema oppe!
    Da er schemat fullspekket igen. Er det dags å friske opp kunnskapene på Innkalling, Gå Pent i Bånd eller Hilse Høflig? Eller øke stimulanse med Kul på Tur: Søk, Spor, Balans og Problemløsing? For de mer avancerade kanske StarDog eller ButlerDog lokker... Når det blir vått og kallt trekker vi in på GoodDog Center og lytter på foredrag, feks Ulvens Språk - Hundens Dialekter.
    S (http://gooddog.no/hundekurs/kursstart/) e hela schemaet her. (http://gooddog.no/hundekurs/kursstart/)
    ** God Sommer og Takk!
    ** Kjære hunde-kunder...
    Jag har världens bästa jobb - og det er takk vare dere ;)
    Hilsen Tess, Råttan, Ralph og Loppan.
    Facebook (https://www.facebook.com/GoodDogCenter)
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    Website (http://www.gooddog.no)
    ** unsubscribe from this list (http://gooddog.us6.list-manage2.com/unsubscribe?u=e1a0c94a9072d85f2c326cd7d&id=d13d4da4e0&e=926054f004&c=f7a4f4e01c)
    ** update subscription preferences (http://gooddog.us6.list-manage.com/profile?u=e1a0c94a9072d85f2c326cd7d&id=d13d4da4e0&e=926054f004)