HIPAA - PDF Converter: Signature field is missing in the Original PDF

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    crokhsar
    Asked on August 13, 2020 at 05:59 PM
    Hi, I'm having the same trouble. I haven't had any issues until now. Not sure what to do. I have a several patients without signatures. Is there anyway those could be transferred to the pdf?
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    BDAVID
    Answered on August 13, 2020 at 06:03 PM

    We apologize for the inconvenience, please provide us the link of your form, and also confirm if the Signature fields are actually connected to your original PDF form. If they are connected, but they do not show on the PDF, please share a screenshot of it, so we can escalate the issue to our back-end team.

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    Vanessa_T
    Answered on August 13, 2020 at 08:57 PM

    For reference, let me add in here the form URL which you have replied on a separate ticket:

    https://hipaa.jotform.com/201426075521042

    It seems that there is an ongoing issue with Signature fields not showing in the original PDF of HIPAA forms.

    Our backend team has already been informed on the issue. We will notify you as soon as we get an update.

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    Kiran
    Answered on August 14, 2020 at 09:14 AM

    The issue should be fixed by now. Please check and let us know if you still notice any issue. We will be happy to take a look again. 

    Sorry for the trouble caused.