I need to update my billing method from Paypal

  • Profile Image
    Asked on August 13, 2020 at 10:22 PM

    Can you please assist me, I need to update my billing method from Paypal and when trying to do so in jotfrom, I keep getting sent to the Paypal website.


  • Profile Image
    Answered on August 14, 2020 at 02:02 AM

    Please note that it is not possible to change the payment method from PayPal to another PayPal or any other payment method.

    If you want to change payment method form PayPal, you need to first cancel your PayPal subscription. Once your account is downgrade to free plan, then you can upgrade your account again with desired payment method. The following guide should help you how to cancel your PayPal subscription: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Hope this helps.

    Do get back to us if you have any questions.