Is upload space reset each month?

  • Profile Image
    Asked on August 01, 2013 at 05:16 AM


    I found out in my account that space of 100m occupied by the files of last month is still being occupied?

    while days ago I contacted Jotform and you said the the 100m-space gets back every 30 days as the 100 free submissions do for free account. isn't it true?

    Please let me know as soon as possible.



  • Profile Image
    Answered on August 01, 2013 at 05:26 AM


    I checked your account and see you have utilized 1.42 MB of upload space.

    I am sorry but the upload space doesn't get reset. To clear the upload space, you need to actually delete your submissions which has file attached (uploaded).

    FYI, only submission counters are reset on start of every month.

    Should you have any questions please feel free to contact us.