Auto subscription has not renewed?

  • Profile Image
    CasulaPowerhouse
    Asked on August 14, 2020 at 02:12 AM

    Hi there, 

    I have a silver subscription that should renew today (14 Aug 2020). No auto charge has occurred. Do I need to manually re-activate my account? Or will the payment go through automatically? 

    I do not want to loose any data so please let me know if I am required to do anything. Thank you!

  • Profile Image
    gerardw
    Answered on August 14, 2020 at 06:19 AM

    Upon checking your account, I can see that the auto-renewal had already occurred. Your account is active on the Silver yearly plan.

    Let us know if you are still facing any queries.