Why was our account suspended?

  • Rima Chafi
    Asked on August 14, 2020 at 4:47 AM

    Greetings Sirs,

    Can you please elaborate on the reasons why this account has been suspended, so we can cooperate to fix this problem?

    We are a German Language Center located in Lebanon, please follow our Facebook page for more details and confidentiality http://www.facebook.com/thegermanhouseleb/. We are in need for such information regarding billing and student info for our database.

    We'll be waiting your response.


    Best regards,

    The German House.


  • Rosa_C
    Replied on August 14, 2020 at 7:08 AM

    Hi there,

    Please allow me some time to look into this. I'll get back to you shortly with an update.

    Thank you!


  • Rosa_C
    Replied on August 14, 2020 at 9:13 AM

    Hi there, thank you for your patience.

    Your account was suspended because of this form ID 201881750346456 that is asking login credentials which is against our terms. If you agree with our terms and conditions, allow us to delete the offending field mentioned above so that we will be able to reactivate your account.

    Looking forward to your response.

    Thanks.

  • Rima Chafi
    Replied on August 14, 2020 at 12:28 PM
    Hello dear,
    Yes you can proceed and delete the mentioned field.
    ...
  • Welvin Support Team Lead
    Replied on August 14, 2020 at 1:17 PM

    Thank you. I have deleted the fields and lifted the suspension. You should be able to log in this time.

  • Rima Chafi
    Replied on August 15, 2020 at 5:28 AM
    Thank you for your cooperation.
    ...