Part of my form is not fillable: widgets.jotform.io declined the connection error

  • theostefanidis
    Asked on August 14, 2020 at 6:30 AM

    Part of my form is not fillable. I receive the following notice:
    "widgets.jotform.io declined the connection" 
    Any hints?

  • John Support Team Lead
    Replied on August 14, 2020 at 8:22 AM

    I tried accessing some of your forms but couldn't seem to replicate the issue. Please specify which of your forms and widgets are you having the said issue so we can check.

    If you can provide a screenshot, please share it with us here by following this guide on How-to-Post-Screenshots-to-Our-Support-System. It would be helpful if you could also grab the console report of the browser. Here's a guide for that: How-to-get-a-console-report-from-most-common-browsers.

  • theostefanidis
    Replied on August 14, 2020 at 9:31 AM

    159741147761909149563 D01BA147 5066 49F Screenshot 10

    I am having problems with Trattorian 2020 and PAS D´ART 2020, with two widgets called Multiple Text Fields and Configurable List, see bellow. Those two are blocked for the form users.1597411854Screenshot 2020 08 14 at 15 Screenshot 21

  • Krishna_D
    Replied on August 14, 2020 at 10:22 AM

    Since the issue is not replicating at my end . It might be due to some network related issue.

    Can you help us with the Console Report of the form .

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Also,

    Is the form embedded is some website or it is the direct link that is having such issue?

    Do let us know so that we could perform further inspection.