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At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I paid for an upgrade but still showing as free account

    Asked by MaxServicosInteligentes on August 01, 2013 at 10:38 AM

    I have upgraded the plan but so far appears free account for me. Not yet made ​​the change. Why?

    maxservicosinteligentes

    upgraded
  • Profile Image

    Answered by sidharth_kch on August 01, 2013 at 12:24 PM

    @MaxServicosInteligentes

    I am sorry but based on your email id / username, I was not able to find any payment details in our records.

    Request you to please share your ORDER REFERENCE NUMBER so that we can have a check and resolve your issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by MaxServicosInteligentes on August 07, 2013 at 04:19 PM
    Here's the print of Paypal's page. My login is maxservicosinteligentes.
    I'm waiting for an answer.Fabio
  • Profile Image

    Answered by khrisell on August 07, 2013 at 09:53 PM

    Hello Fabio,

    I am unable to see any attachment on your last response.

    I have checked you account with our system, we cannot find any payments made by your account.

    If you have the Order Reference Number, that would be great if you can provide us that.

    Just so you know here's the proper instruction on how you can upgrade your account.

    Go to your Account.

    Go to billing and click upgrade to your preffered plan.

    I will wait for your response so that we could check your account further.

    Happy to help! :)

  • Profile Image

    Answered by MaxServicosInteligentes on August 08, 2013 at 08:01 PM
    Hello,
    my login is maxservicosinteligentes io and I paid to upgrade the amount of
    S 9.90 on 7/31/2013, but my plan still remains free. In addition, from time
    to time I can not access the site, because it appears access denied. Below
    is the report of the Paypal payment made. I have not received any email
    from JotForm payment confirmation. The payment was made to Interlogy LLC,
    as demonstrative. I look forward eagerly to solve this problem.
    Sincerely,
    Fabio
    Pagamento de assinatura enviado (ID exclusivo da transação
    7GE86697RN4534824)
    Ver relação de S-59585827RN989272Y
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=%5fsubscr%2ddetails&info=YtuQVAakztyVriV2DlkMjruVTEfnLl1qvT%2dmDGHEv6M4NGoxIh3tNMPRG8m&history_cache=AAAAAAAAr68AAAA2WyNIaXN0b3J5UGFnZUNhY2hlQ29udGFpbmVyI11GRUVFRUVFR0lJSUlbSV1FRUpHRUZGS0VFAAAArgAAAAEAAAAAAACvrwAAAAZHRUdHR0cAAAAsAAAAFR%2dM5bxR%2dVJK%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2ewAAAAACuitn%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e8AAAABUdt8sFIEWy8AAAABAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAApkYXRlc2VsZWN0AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFIEWy8AAAAAAAAAFAAAAAACAAAAAg&search_trans_id=)
    É possível ver todas as Cobranças recorrentes em Meus pagamentos
    pré-aprovados
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=_manage-paylist).
    Transação original
    Data
    Tipo
    Status
    Detalhes
    Valor:
    31 JUL 2013
    Pagamento Para Interlogy LLC
    Concluído
    ...
    -S9,95 USD
    Transações relacionadas
    Data
    Tipo
    Status
    Detalhes
    Valor:
    31 JUL 2013
    Cobrança de cartão de crédito
    ConcluídoSua transferência do seu cartão de crédito para a sua conta
    do PayPal foi concluída.
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=#historydetails1)Sua
    transferência do seu cartão de crédito para a sua conta do PayPal foi
    concluída.
    Detalhes
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=%5fhistory%2ddetails&info=9VfbNACj9UggSyYhZIt6Pc1jzE2NaEcm3J8FBJjymA2n1pzFF0squBT9F2O&history_cache=AAAAAAAAr68AAAA2WyNIaXN0b3J5UGFnZUNhY2hlQ29udGFpbmVyI11GRUVFRUVFR0lJSUlbSV1FRUpHRUZGS0VFAAAArgAAAAEAAAAAAACvrwAAAAZHRUdHR0cAAAAsAAAAFR%2dM5bxR%2dVJK%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2ewAAAAACuitn%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e8AAAABUdt8sFIEWy8AAAABAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAApkYXRlc2VsZWN0AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFIEWy8AAAAAAAAAFAAAAAACAAAAAg)
    RS23,71
    31 JUL 2013
    Conversão de moeda
    Concluído
    Detalhes
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=%5fhistory%2ddetails&info=2seR0Pa8VgOj3g4qn7CimE%5favx%2dY0LCL7yT8DqwhGmLjxZQp7E2LliHjCq8&history_cache=AAAAAAAAr68AAAA2WyNIaXN0b3J5UGFnZUNhY2hlQ29udGFpbmVyI11GRUVFRUVFR0lJSUlbSV1FRUpHRUZGS0VFAAAArgAAAAEAAAAAAACvrwAAAAZHRUdHR0cAAAAsAAAAFR%2dM5bxR%2dVJK%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2ewAAAAACuitn%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e8AAAABUdt8sFIEWy8AAAABAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAApkYXRlc2VsZWN0AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFIEWy8AAAAAAAAAFAAAAAACAAAAAg)
    -RS23,71
    31 JUL 2013
    Conversão de moeda
    Concluído
    Detalhes
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=%5fhistory%2ddetails&info=0W2E%5fEX7aD%5fwiDxaDb%5fuxLD9kwI11sZ31snTrzReMmn7ZuT%2dj7wLkCPfjHu&history_cache=AAAAAAAAr68AAAA2WyNIaXN0b3J5UGFnZUNhY2hlQ29udGFpbmVyI11GRUVFRUVFR0lJSUlbSV1FRUpHRUZGS0VFAAAArgAAAAEAAAAAAACvrwAAAAZHRUdHR0cAAAAsAAAAFR%2dM5bxR%2dVJK%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e%2ewAAAAACuitn%2e%2e%2e%2e%2e%2e%2e%2e%2e%2e8AAAABUdt8sFIEWy8AAAABAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAApkYXRlc2VsZWN0AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFIEWy8AAAAAAAAAFAAAAAACAAAAAg)
    S9,95 USD
    Total:
    -S0,69 USD
    ------------------------------------
    Nome da Empresa:
    Interlogy LLC (O destinatário deste pagamento está Verificada)
    E-mail:
    aytekin@interlogy.com
    ------------------------------------
    Informações para contato comercial
    URL do atendimento ao cliente:
    https://www.jotform.com/ (https://www.jotform.com/)
    E-mail do atendimento ao cliente:
    contact@interlogy.com (mailto:contact@interlogy.com)
    ------------------------------------
    Valor total:
    -S9,95 USD(igual a -RS23,71)
    Valor da tarifa:
    S0,00 USD
    Valor líquido:
    -S9,95 USD
    ------------------------------------
    Conversão de:
    -RS23,71
    Conversão para:
    S9,95 USD
    Taxa de câmbio:
    1 Real = 0,4196 Dólares americanos
    Em caso de câmbio internacional ou conversão de moeda ser necessário
    para a conclusão de alguma transação; isto será feito pelo PayPal
    através de uma instituição financeira independente.
    ------------------------------------
    Data:
    31 JUL 2013
    Hora:
    15:07:08 BRT
    Status:
    Concluído
    ------------------------------------
    Assunto:
    Interlogy LLC
    Tipo de fundos:
    Cartão de crédito
    Fonte de recursos:
    RS23,71 - Visa Cartão de Crédito XXXX-XXXX-XXXX-2399
    Esta transação será exibida em sua fatura como "PAYPAL *INTERLOGY".
    Parcelas:
    0
    Essa transação está sujeita a uma Reclamação do Comprador, um
    Chargeback ou uma Reclamação não Autorizada. Vá para a Central de
    Soluções
    (https://www.paypal.com/br/cgi-bin/webscr?cmd=_complaint-view&trans_id=7GE86697RN4534824)
    para resolver esse problema.
  • Profile Image
    JotForm Support

    Answered by jonathan on August 08, 2013 at 09:08 PM

    Hi Max,

    I have responded already to your updated post here

    http://www.jotform.com/answers/253781-Subscription-not-upgraded-after-using-Paypal-payment-#3

    Please use the that thread instead for your follow-up response.

    Thanks.