Form getting stuck on please wait

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    Ross_Paula
    Asked on August 14, 2020 at 10:32 AM

    I have clients who are telling me that they can't get past the please wait when they try and submit my form.  I have tried getting rid of the paypal widget and reinserting it but that didn't help.  


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    JohnRex
    Answered on August 14, 2020 at 11:28 AM

    I tried cloning the form and made a test submission to it, however, I wasn't able to replicate the issue. Please refer to this recording:

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    May we know if the form is embedded on a webpage? If so, please share the link and allow us to make test submission to the form, and see if we can replicate the issue.

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    Ross_Paula
    Answered on August 14, 2020 at 11:46 AM

    It is embedded on a webpage.  http://www.ndsportscamp.ca/  Also I was trying with etransfer payment selected so I'm not sure if that makes a difference.

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    Basil_A
    Answered on August 14, 2020 at 01:17 PM

    Hi,

    I have tested a clone of the form and I can't seem to be able to replicate the issue. I have checked your website and it seems you are linking to the form right now.

    Is the issue only happening when the form is embedded to your website?

    Looking forward to your reply.

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    Ross_Paula
    Answered on August 14, 2020 at 01:30 PM

    No it is happening even when I am on the preview form button after I do editing.  I will test it again.

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    Ross_Paula
    Answered on August 14, 2020 at 01:32 PM

    Just tested it again and it seems to be working fine now.  Not sure why it was getting stuck before and is fine now as I haven't changed anything.  Strange.  Oh well as long as it's working now.  Thanks for trying to help.

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    Rosa_C
    Answered on August 14, 2020 at 02:09 PM

    On behalf of my colleague, you're welcome.

    Please let us know if you need further assistance.

    Best Regards.