Stripe integration error: "No API key provided".

  • Profile Image
    Asked on August 14, 2020 at 10:58 AM

    Still not working. I've connected and disconnected several times. I'm attempting to switch from another form provider but this failure to have a usable system is leaving a really bad taste in my mouth. 

    Please advise ASAP on how to fix this integration. Stripe said it's Jotform, not them, that isn't connecting the correct payment API. 

  • Profile Image
    Answered on August 14, 2020 at 11:45 AM

    Hi Everydaysupperatl,

    Thank you for contacting Support.

    We would like to apologize for any inconvenience. May we suggest that you contact Stripe regarding the error message you are getting when you try to submit your form integrated with Stripe, please?

    This article might help you locate the API key for your Stripe account.

    You can confirm with Stripe if there is any restriction in your account or if there is anything that you need to activate for it to work with the integration in your form.

  • Profile Image
    Answered on August 15, 2020 at 11:56 AM

    Wow. That answer. SMH...poster already stated they spoke with Stripe. Just wow.
  • Profile Image
    Answered on August 15, 2020 at 02:27 PM

    Hi there, @PJRossLLC!

    Kindly note that I've moved your last inquiry to another support ticket so it can be better addressed. You may navigate to it by clicking here.

    Your understanding is most appreciated.