having trouble with customer submitting registration forms.

My customers say they are unable to complete registration form - their screen goes gray when they hit submit. They are using a laptop. I've heard the same for ipads.

Here's the form:  https://www.goartsmart.com/registration-weekly

Please let me know how to fix this.

Thank you,

Crystal Templin

GoArtSmart.com

Thank you for contacting Support.

Are you using iFrame to embed you form? If not then please give it a try .It works generally in such issues

https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

Moreover is the issue persist.

Are you getting any such errors or its just the plain grey background?

-error related to card confirmation

-general error

Let us know after Testing .

We are happy to help.