having trouble with customer submitting registration forms.

  • Profile Image
    artsmart
    Asked on August 14, 2020 at 12:07 PM

    My customers say they are unable to complete registration form - their screen goes gray when they hit submit. They are using a laptop. I've heard the same for ipads.

    Here's the form:  https://www.goartsmart.com/registration-weekly

    Please let me know how to fix this.

    Thank you,

    Crystal Templin

    GoArtSmart.com

  • Profile Image
    Krishna_D
    Answered on August 14, 2020 at 01:11 PM

    Thank you for contacting Support.

    Are you using iFrame to embed you form? If not then please give it a try .It works generally in such issues

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Moreover is the issue persist.

    Are you getting any such errors or its just the plain grey background?


    -error related to card confirmation

    -general error


    Let us know after Testing .

    We are happy to help.