What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account Clarification

    Asked by redliner on August 01, 2013 at 01:48 PM


    I recived noticed today that my account has been disabled. After logging in I noticed form that should have been deleted from my account have reappered. Could this be the reason my space was maxed out? However, I have deleted all non used forms and kindly ask that this not happen again. I dont want to have a go through and delete forms more than once. Also, can you confirm my account has been reactivated?


    Ron Gant


  • Profile Image

    Answered by sidharth_kch on August 01, 2013 at 02:54 PM


    I checked your account and see that it's already activated. Current upload space usages of your account is 9.36 GB which is close to the upload space limit of 10 GB.

    If you have deleted the actual forms, you will need to go to your Trash folder and permanently delete the forms from there.  But if the form is currently in use, you will need to go to the Submissions page and individually delete the submissions with its attachments.

    These should free up the space on your account.