Change user name

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    GACPresident1
    Asked on August 14, 2020 at 03:01 PM

    Change our user name to gactechnology1@gmail.com

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    Jovanne_A
    Answered on August 14, 2020 at 07:59 PM

    Hi, thank you for reaching out to us.

    I can see that you are paying your monthly subscription through PayPal.

    Your PayPal subscription is tied to your current username so it needs to be cancelled before changing the username.

    Please cancel your subscription to downgrade your account to Free so that we can change your username.

    Guide:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    You can then upgrade the account again once we change the username.

    Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 


    Additionally, only alphanumeric characters and underscores (_) are allowed in your username. Email addresses can't be used as your username. With this, please provide us at least three unique usernames so we can check its availability. 

    Please get back to us once you already cancelled your subscription to PayPal and downgraded back your account to Free so we can change your username.

    We look forward to your response.