Upgrade from Bronze to Silver

  • Profile Image
    SRSCALES
    Asked on August 14, 2020 at 04:13 PM
    Respected Jotform Team,
     

    If I want to upgrade to silver plan, what's the next step? 

    How much is the difference amount, imust pay, already paid $114 just 3 days back.
     
    Receipt #2091-6346.
     
    User Name: S.R.SCALES
    Registered Mail I'd: srscales.chennai@gmail.com.
     
    Paypal id: md.srscales@gmail.com
     
    Awaiting your response.
     
    Thank you,
    Warm Regards,
     
    Rajesh Singhvi
     
  • Profile Image
    Carlos_C
    Answered on August 14, 2020 at 09:15 PM

    Hi Rajesh,

    Thank you for your message.

    After checking your account your credit is $94.26 and the silver yearly silver plan is $234, you just need to pay: 139.74 at this moment.

    You can see your charges here: https://support.jotform.com/myaccount/billing.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image
    SRSCALES
    Answered on August 20, 2020 at 05:28 AM
    Sir/madam,
    Enclosed an attachment
    Silver: 19.50
    Bronze: 14.50
    Difference: 5 x 12 or 11 months
    So it should work out only 55$ to 60$
    If there any mistake in calculation please let me know.
    ...
  • Profile Image
    Richie_P
    Answered on August 20, 2020 at 07:32 AM

    The Stripe payment processor will make the necessary price adjustments when you upgrade your subscription. It will pro-rate your current subscription when you upgrade.

    If you have further questions, let us know.



  • Profile Image
    SRSCALES
    Answered on August 25, 2020 at 07:28 AM
    Waiting for your reply.
    ...
  • Profile Image
    SRSCALES
    Answered on August 25, 2020 at 07:28 AM
    Sir/madam,
    Enclosed an attachment
    Silver: 19.50
    Bronze: 14.50
    Difference: 5 x 12 or 11 months
    So it should work out only 55$ to 60$
    If there any mistake in calculation please let me know.
    ...
  • Profile Image
    Richie_P
    Answered on August 25, 2020 at 08:52 AM

    There is no mistake in the pro rate calculation. It seems you have recently upgraded from Bronze monthly to Silver monthly which gives you a closing balance of $81.12 USD that can be used on your next renewal.

    15983598601.png

    You may view your invoice in your billing page by follow this guide:https://www.jotform.com/help/329-How-to-Check-Invoices