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SRSCALESAsked on August 14, 2020 at 4:13 PMRespected Jotform Team,
If I want to upgrade to silver plan, what's the next step?
How much is the difference amount, imust pay, already paid $114 just 3 days back.Receipt #2091-6346.User Name: S.R.SCALESRegistered Mail I'd: srscales.chennai@gmail.com.Paypal id: md.srscales@gmail.comAwaiting your response.Thank you,Warm Regards,Rajesh Singhvi -
Carlos_CReplied on August 14, 2020 at 9:15 PM
Hi Rajesh,
Thank you for your message.
After checking your account your credit is $94.26 and the silver yearly silver plan is $234, you just need to pay: 139.74 at this moment.
You can see your charges here: https://support.jotform.com/myaccount/billing.
If you need any further assistance, please let us know. We will be happy to help.
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SRSCALESReplied on August 20, 2020 at 5:28 AMSir/madam,
Enclosed an attachment
Silver: 19.50
Bronze: 14.50
Difference: 5 x 12 or 11 months
So it should work out only 55$ to 60$
If there any mistake in calculation please let me know.
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Richie JotForm SupportReplied on August 20, 2020 at 7:32 AM
The Stripe payment processor will make the necessary price adjustments when you upgrade your subscription. It will pro-rate your current subscription when you upgrade.
If you have further questions, let us know.
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SRSCALESReplied on August 25, 2020 at 7:28 AMWaiting for your reply.
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SRSCALESReplied on August 25, 2020 at 7:28 AMSir/madam,
Enclosed an attachment
Silver: 19.50
Bronze: 14.50
Difference: 5 x 12 or 11 months
So it should work out only 55$ to 60$
If there any mistake in calculation please let me know.
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Richie JotForm SupportReplied on August 25, 2020 at 8:52 AM
There is no mistake in the pro rate calculation. It seems you have recently upgraded from Bronze monthly to Silver monthly which gives you a closing balance of $81.12 USD that can be used on your next renewal.
You may view your invoice in your billing page by follow this guide:https://www.jotform.com/help/329-How-to-Check-Invoices