Thank You Page is Blank

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    mcaaclstl
    Asked on August 14, 2020 at 04:32 PM

    Good Afternoon,

    I have created my 3rd form with your product, which I love by the way.  This is by far the most complex one we have done.  The problem is when we click submit instead of the getting the Thank You message we get a blank white screen.  People are thinking their order didn't go through.  I tried clearing the cache. My form is live so I created a clone for testing & have same problems. 

    Thanks in advance for your help!

    Screenshot
  • Profile Image
    roneet
    Answered on August 14, 2020 at 09:29 PM

    Please allow me some time to check for the cause of this blank Thankyou page.

    Until this gets fixed you may redirect to this Thankyou page:

    https://www.jotform.com/thankyou.html

    Guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    roneet
    Answered on August 15, 2020 at 05:03 AM

    Could you please remove the Upcoming theme and then re-apply the Upcoming theme once again to the form. Once the theme is applied, apply the styling once again.

    Let us know how it goes.

    Thanks.