What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Recipient email

    Asked by denzilla96 on August 01, 2013 at 03:14 PM

    On 2 of my forms there are spots to fill in information and once they hit submit, it was set to send the info to rizeboards@gmail.com. this is also the email used for my whole account. However, i have since then created multiple emails to sort out each information source but when i try to change it on my forms it still sends to the main email. 

    Page URL:
    http://www.jotform.com/?formID=32125460233139

    email recipient recipient email Emails My Forms source
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    JotForm Support

    Answered by Morian on August 01, 2013 at 04:16 PM

    Hi! Thanks for contacting us.

    May we know if you are using test email for that?

    Test emails will actually be sent to the email associated with your Jotform account regardless of what is specified in the Recipient email. Our developers made it as such in order to avoid the abuse of Test Email for spamming.

    However, if you try to make a submission from your actual form, the email you specified in the Recipient Email should be able to receive the message.

    Let us know if you need further assistance. Thanks!