Appointment Slot not clearing the slots even after deletion

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    EtexallianceLLC
    Asked on August 14, 2020 at 11:46 PM

    We integrated the New appointment form and we did some testing by submitting some random information,The form Does works with Google calendar but we noticed that after deleting the submitted appointment from Google calendar and from the Jotform Submissions section,the times that we previously picked are still showing as unavailable to schedule new appointments.

    The calendar showing the problem is 08/15/2020 and the times are 12pm,2pm,5pm

    https://www.jotform.com/202267838921158


    Can you give us a hand?

  • Profile Image
    roneet
    Answered on August 15, 2020 at 03:39 AM

    We are sorry for the inconvenience this has caused.

    I was able to replicate the issue on your form but it is working on our cloned form so it seems the issue is specifically related to your form. Could you please delete the existing Appointment field and add another one.

    Let us know if the issue persists in the new Appointment field too.

    Looking forward to your response.

    Thanks.

  • Profile Image
    EtexallianceLLC
    Answered on August 15, 2020 at 11:38 AM

    Sorry but we still have the same problem,we submitted some info to test the form but the time slot becomes unavailable even after we delete the appointment from our google calendar,from Jotform Submissions and we also deleted the old form and started with a new appointment form ..But still has the problem

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    JohnRex
    Answered on August 15, 2020 at 02:53 PM

    You were right. I just checked that these slots below were not associated with any submissions, so it shouldn't be disabled:

    15975172882514728.png

    15975173342514728 2.png

    I am escalating this now to our developers for it to be checked backend. Rest assured that we'll let you know here as soon as we received an update.

    Apologies for this inconvenience.

  • Profile Image
    Helen
    Answered on August 25, 2020 at 06:03 AM

    Hello,

    Sorry for the inconvenience that you have.

    The issue should be fixed now.

    Thank you.