Blue background in the header of submitted PDF forms

  • lyndalinhvu
    Asked on August 15, 2020 at 1:45 AM

    When I go to print out the PDF version of a submitted application, there is a blue background in the header that appears, where in the original application, this area is white. This blue background behind the logo changes the look of the application form. 

    I am wondering why this is automatically showing up in the submitted PDF forms, and is there a way I can remove this?

  • Sam_G
    Replied on August 15, 2020 at 5:47 AM

    Hi Lyndalinhvu,

    Thank you for contacting Support.

    I can see that you have this issue in the JotForm Inbox and the PDF Editor, right? What you can do is first go to your Inbox, click on "Settings", enable the options shown below in the Field Settings section. This will remove the blue background.

    Blue background in the header of submitted PDF forms Image 10

    Once this is done, when you open the PDF editor, the blue background does not appear there also.

    Please review and let us know if this does not work for you.