What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded but my account but it stil sez I am over the linit

    Asked by WheelsofJustice on May 11, 2011 at 12:22 PM

    Dear WheelsofJustice, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=WheelsofJustice

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 11, 2011 at 05:33 PM

    Hello,

    Apologies for any inconvenience this may have caused you. I checked into your account and found out that it is still listed as a free account so I checked to confirm the payment that you have made. It looks lke you did pay for two years in advance. This must have been caused by a glitch in our system.

    Anyway, I have lifted your account restriction and upgraded your account to premium as it should have been. Enjoy using your new premium Jotform account. Let us know if you need assistance with regards to creating your forms. Our support team members will be more than glad to help you.


    Neil