Can't login to my account

  • yapkahhay
    Asked on August 15, 2020 at 7:18 AM

    Please let me enter my account, and i don know why all my form suddenly become disable. Thanks

  • Kenneth JotForm Support
    Replied on August 15, 2020 at 7:31 AM

    Thank you for reaching support,

    Are you referring to username: hayhayaaaa?

    If so, then our system has suspended the account due to Phishing which is a violation of our Terms of Use: https://www.jotform.com/terms/

    Cant login to my account Image 10

    Kindly remove the offensive fields to avoid future suspension.

    Awaiting your response.

    Best.

  • yapkahhay
    Replied on August 15, 2020 at 10:43 AM

    May I know how to remove the offensive fields to avoid future suspension?

  • Kenneth JotForm Support
    Replied on August 16, 2020 at 7:57 AM

    Hi there,

    I have now reactivated the account, you may now access it and remove the fields.

    To delete a field, kindly click on it and hit the trash icon:

    1597578901t1 Screenshot 10

    I hope that helps.

    Best.